Shipping policy
At Rovinal, we are committed to providing a smooth and reliable shipping experience for our customers.
This Shipping Policy explains how orders are processed, shipped, and delivered when you make a purchase from www.rovinal.com.
Order Processing Time
All orders are processed within 1 to 3 business days after payment confirmation.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high demand, product launches, sales events, or holidays, processing times may be slightly extended. If there is a significant delay with your order, we will contact you by email.
Shipping Destinations
Rovinal primarily ships to the United States.
We may also offer shipping to other English-speaking markets, including Canada, the United Kingdom, and Australia, depending on product availability and shipping options.
Shipping availability may vary depending on the product and destination.
Estimated Delivery Times
Estimated delivery times may vary depending on your location, the product ordered, and the shipping carrier.
Estimated delivery time:
United States: 5 to 10 business days after processing
Canada, United Kingdom, and Australia: 7 to 15 business days after processing
Please note that delivery times are estimates only and are not guaranteed.
Shipping delays may occur due to customs processing, carrier delays, weather conditions, high order volume, public holidays, or other circumstances outside of our control.
Shipping Costs
Shipping costs, if applicable, will be clearly displayed at checkout before you complete your order.
From time to time, Rovinal may offer free shipping promotions. Any free shipping offer will be displayed on the website or at checkout.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, if available.
Please allow 24 to 72 hours for tracking information to update after receiving your tracking number.
If you have not received tracking information within a reasonable time after your order has shipped, please contact us at contact@rovinal.com.
Incorrect Shipping Address
Customers are responsible for providing complete and accurate shipping information at checkout.
Rovinal is not responsible for orders delayed, lost, or returned due to incorrect, incomplete, or outdated shipping addresses provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at contact@rovinal.com. We will do our best to update the address before the order is processed, but we cannot guarantee changes once the order has been submitted for fulfillment.
Lost, Stolen, or Delayed Packages
Rovinal is not responsible for packages that are marked as delivered by the carrier but are lost, stolen, or misplaced after delivery.
If your package is marked as delivered but you have not received it, we recommend checking with neighbors, household members, your building management, or your local carrier office.
If your order appears to be lost in transit, please contact us at contact@rovinal.com and we will assist you in reviewing the situation with the carrier or fulfillment partner.
Customs, Duties, and Taxes
For international orders, customs duties, import taxes, VAT, brokerage fees, or other charges may apply depending on the destination country.
These charges are the responsibility of the customer unless otherwise stated at checkout.
Rovinal is not responsible for delays caused by customs clearance procedures.
Multiple Shipments
If your order contains multiple items, they may be shipped separately depending on product availability, warehouse location, or fulfillment requirements.
In this case, you may receive more than one tracking number and your items may arrive at different times.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at contact@rovinal.com.
We can only cancel orders that have not yet been processed or submitted for fulfillment. Once an order has been processed or shipped, it can no longer be canceled.
Contact Us
If you have any questions about this Shipping Policy or need help with your order, please contact us:
Rovinal
Operated by INZZA LTD
71-75 Shelton Street, London, Greater London, United Kingdom, WC2H 9JQ
Email: contact@rovinal.com
Website: www.rovinal.com