Frequently Asked Questions
How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery usually takes 5–12 business days depending on your location.
Do you provide tracking information?
Yes. Once your order has been shipped, you'll receive a tracking number by email so you can monitor your delivery.
Can I return my order?
Yes. We offer a 30-day return policy for eligible items. Please review our Return & Refund Policy for complete details.
Can I cancel or change my order?
If your order has not yet been processed, we'll do our best to accommodate your request. Please contact us as soon as possible.
What payment methods do you accept?
We accept major credit and debit cards, as well as other secure payment methods available during checkout.
Is my payment secure?
Absolutely. All payments are processed through secure, encrypted payment gateways. Rovinal never stores your payment information.
How can I contact customer support?
You can reach us anytime at contact@rovinal.com. We aim to respond within 24 business hours.