Refund policy

Effective Date: June 27, 2026

At Rovinal, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused and in its original condition.

  • Be returned in its original packaging whenever possible.

  • Include all original accessories and components.

  • Be accompanied by proof of purchase.

Items returned without prior authorization may not be accepted.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Personal care products

  • Beauty products

  • Intimate apparel

  • Gift cards

  • Downloadable digital products

  • Final Sale items

  • Customized or personalized products

How to Request a Return

Before returning any item, please contact us at contact@rovinal.com.

Please include:

  • Your order number

  • Your full name

  • A description of the issue

  • Photos if the item arrived damaged, defective, or incorrect

If your request is approved, we will provide return instructions.

Return Shipping Costs

If the return is due to a change of mind, ordering the wrong item, or any reason not caused by Rovinal, the customer is responsible for return shipping costs.

If the item received is damaged, defective, or incorrect, Rovinal will provide an appropriate solution, which may include a replacement or a full refund.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Shipping charges are generally non-refundable unless required by law or the return is due to our error.

Order Cancellations

Orders may only be canceled before they have been processed for fulfillment.

Once an order has entered processing or has been shipped, it can no longer be canceled.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include clear photos of the product and its packaging.

Lost Packages

If your package appears to be lost during transit, please contact us. We will work with the shipping carrier to investigate and determine an appropriate resolution.

Chargebacks

We encourage customers to contact us before initiating a chargeback with their payment provider so we can resolve any issue as quickly as possible.

Contact Us

Rovinal
Operated by INZZA LTD
71-75 Shelton Street
London, Greater London
United Kingdom, WC2H 9JQ

Email: contact@rovinal.com

Website: www.rovinal.com